I wish I had read these reviews before hiring LogoLoft for my project. Although I am happy with the logo they created, their customer service and printing leaves a lot to be desired.
I spent far too much time babysitting my project for the amount of money I paid them. My "account rep" failed to return my phone calls and emails 99% of the time, and it took forever to get my business cards. When I called to find out why the cards hadn't arrived, I was told that the order had apparently never been processed. They printed and shipped them quickly, but unfortunately, the color was incorrect.
So I sent them back to have them reprinted and once again, had to wait too long to receive them. When I called to find out where they were, I was told that the printer had broken and that the print shop had failed to communicate that information to the account supervisor. When I tried to tell the supervisor about my problems with the account rep not returning my calls and/or email messages, he didn't apologize or offer any solutions. He simply said that she's always done a great job and that it didn't make any sense that she would have dropped the ball on my project.
I explained that unless he could assign a new account rep that would take better care of our project. we would not be using them for future jobs. He did not offer to change our rep, but simply kept making excuses and acting as though my claims of poor customer service were fabricated.
Needless to say, I will not be using LogoLoft for any future projects. Their "print shop" is a joke and their customer service is terrible.